Refund or Exchange

We know that sometimes when you buy from an online store, it is hard to see if the product is exactly what you want, therefore if you receive the product and it's not what you wanted, contact us within 14 days to let us know and we will happily refund or exchange it for you. Follow the Returns section below and make sure you send it back in it's original condition and packaging. Please note that we will not refund or exchange a used product.

 

Returns

We offer a 14 day, no questions asked, return policy so if you receive the product and it's not what you thought it was, simply send it back to us in it's original, un-used and brand new condition and we'll refund you the cost of the items, excluding any freight costs.

If you wish to return a product, you MUST Contact Us BEFORE sending the product back.

All freight costs to return or exchange an item will be at the buyers expense.

All returns are to be sent with Tracking" and "Signature on Delivery".

Go to the Contact Us page and send us the following info or simply give us a call on +61 7 3180 3810 and have a chat with us.

 

Order ID found on your invoice.

Reason for wanting to return the product.

 

Once we receive the above info, we will contact you and advise how to proceed.

Apart from warranty returns, once we receive the product in it's original, un-used and brand new condition, we will refund the product/s price (excluding freight), or exchange the product for a different model of similar value (customer to pay return freight). If you want to exchange the product for another product of greater value, we will issue you an invoice for the difference which you will need to pay prior to us sending you the new product.

 

Two Ants® Guarantee

Two Ants® gear is extremely tough and backed by a no fuss warranty so our customers can rest assured that when they buy a Two Ants® product, they are buying quality that lasts and the product will be backed by exceptional support from us.

 

We stand behind the Two Ants® brand and expect our customers to be able to buy with complete confidence knowing that their Two Ants® product will perform as expected for many years. We have a No Fuss Policy so if a Two Ants® product is defectice, we will simply replace it and we'll do it fast.

It's that simple.

We guarantee all Two Ants® products against manufacturers defects and premature deterioration or failure for 24 months (2 years) from the date of invoice.

If you encounter a defective Two Ants® product within the guaranteed timeframe, Contact Us and follow the Returns section below. We will express post a new item to you once we have received or confirmed the faulty item.

The Only Exclusions Are:

  • Malicious or willful damage
  • Damage caused by incorrect use
  • Chemical damage
  • Knife cuts
  • Bullet holes
  • Kids drew on it
  • or, the dog ate it
  • You get the idea...
Holster Shop 2 Year Guarantee

 

We're Here To Help
  • We've got you covered because if any of your gear supplied by us has failed, please Contact Us or call us on +61 7 3180 3810 immediately so we can get you sorted ASAP...
  • Two Ants® gear is designed and manufactured by us, so you can rest assured that we will do everything in our power to make sure our customers and end users can use the Two Ants® gear and any other gear we sell here with complete confidence.

Here's what one of our customers said when they contacted us regarding a faulty item.

 

Holster Shop customer review image

 

Letter reads...

Dear Mr Robards
Many thanks for your prompt response and excellent service. It is gratifying to see a company put so much effort into customer service and back their products. We will certainly be recommending you to our peer network.
Enclosed is the faulty part for your records.
Cheers
(Name and address hidden here for our customers privacy)

 

CONTACT US

We're here to help!

If you've got any queries, call us on +61 7 3180 3810, or flick us a message below.

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