Refunds

Online Website Purchases

We know that sometimes when you buy from an online store, it is hard to see if the product is exactly what you want, therefore if you receive the product and it's not what you wanted, contact us within 14 days to let us know and we will happily refund or exchange it for you. Follow the returns section below and make sure you send it back in it's original condition and packaging.

In Store Purchases, Phone Orders and Collect from Store

We do not refund for a change of mind, but we will happily exchange within 14 days if the item is unused, undamaged and any seals are not broken or tampered with.

Important

Please note that we will not refund or exchange a used product, a product that has it's seal broken or tampered with, or a product that has damage to it's packaging or itself.

If you wish to return a product, you MUST Contact Us Below BEFORE sending the product back.

All freight costs to return or exchange an item will be at the buyers expense.

All returns are to be sent with Tracking and Signature on Delivery.

Scroll down to the Contact Us Form and send us the following info or simply give us a call on +61 7 3180 3810 and have a chat with us.

We Require

Order ID found on your invoice.

Reason for wanting to return the product.

Once we receive the above info, we will contact you and advise how to proceed.

Make sure it is packaged well with padded packaging where required when sending it back to us because if there is any damage to the product packaging, we will not be able to accept the return.

Apart from warranty returns, once we receive the product in it's original, un-used and brand new condition, we will refund the product/s price (excluding freight), or exchange the product for a different model of similar value (customer to pay return freight). If you want to exchange the product for another product of greater value, we will issue you an invoice for the difference which you will need to pay prior to us sending you the new product.

• We've got you covered because if any of your gear supplied by us has failed, please Contact Us Below or call us on +61 7 3180 3810 immediately so we can get you sorted ASAP...
• Two Ants® gear is designed and manufactured by us, so you can rest assured that we will do everything in our power to make sure our customers and end users can use the Two Ants® gear and any other gear we sell here with complete confidence.

Here's what one of our customers said when they contacted us regarding a faulty item.

Letter reads...

Dear Mr Robards
Many thanks for your prompt response and excellent service. It is gratifying to see a company put so much effort into customer service and back their products. We will certainly be recommending you to our peer network.
Enclosed is the faulty part for your records.
Cheers
(Name and address hidden here for our customers privacy)